We have a 5-day exchange policy, which means you have 5 days after receiving your item to return the garment for an exchange.
To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start an exchange, you can contact us at firstname.lastname@example.org. If your exchange is accepted, we’ll send you an exchange shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting an exchange will not be accepted.
You can always contact us for any exchange question at email@example.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Unfortunately, we cannot accept returns on sale items
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
MYOPENCLOZET does not permit refunds.
If you are not satisfied with your order you are welcome to exchange it to us provided it is unworn, unwashed and has the price tag in tact. Exchanges need to be made within 5 days of receipt of order. To request an exchange or return please email firstname.lastname@example.org with your order number.
We allow exchanges for a credit voucher, to be used within 60 days.
In order to be eligible for a return, your item must be unused and in its original packaging and form.
Please note that you are responsible for paying your own courier costs for returning your items. Courier fees are non-refundable.